Refunds and cancellation

You can cancel any order free of charge while the shop has not accepted it. There is no fee.

Prepared food and fresh groceries (fruit and vegetables, dairy, meat, bakery, chilled and frozen goods): they cannot be cancelled for a change of mind once the shop has started preparing the order or has sent it.

Sealed goods that do not spoil (tins, cleaning products, toiletries): they can be returned unopened within 14 days of receiving them. The money is refunded within 14 days, less the cancellation fee the law allows (up to 5% of the price or ₪100, whichever is lower).

For people aged 65 and over, people with disabilities and new immigrants: the period is four months instead of 14 days, if the order involved a conversation by phone or chat. We may ask for one document that proves it.

A faulty, wrong, incomplete or late order: we refund it in full or replace it, with no fee.

If a shop tells us an item ran out before it accepted the order, we text you a link. You choose: go on without it, swap it for something else from the same shop, or cancel the order free of charge. The new price is shown before you decide.

By phone or WhatsApp on 052 554 6652, through the link we text you with the order, on the order page of the website, or on the "Cancel an order" page. Give your name, ID number and order number.

052 554 6652WhatsApp

Cancel an order

We refund within 14 days of receiving the cancellation, the same way you paid: Bit back by Bit, cash back in cash or by bank transfer.

Credits used on the order go back to your account as credits.

This policy follows the Consumer Protection Law, 1981 (sections 14C, 14C1, 14E and 14I). Nothing here takes away your rights under the law.

Not settled yet, waiting for the lawyer: whether the delivery fee is refunded when non-perishable goods are returned, and exactly what counts as "perishable".

GoPlus / גו פלוס, business no. 207516410, כניסה, 00, Majdal Shams 1243800