Legal
Terms and privacy
Draft. This wording is not final, and a lawyer must approve it before publication.
Who orders
The account holder confirms that they are 18 or over.
The account holder is responsible for orders sent from their phone, and agrees in advance to orders made by children in their household.
If a parent tells us that a child ordered without permission, we cancel the order and refund it when the goods come back unopened. If the food was eaten or the goods are perishable, GoPlus decides case by case.
Confirming the phone number
Sending an order requires confirming the phone number with a code that arrives by SMS.
Cancellations and refunds
Prepared food and fresh groceries (fruit and vegetables, dairy, meat, bakery, chilled and frozen goods): they cannot be cancelled for a change of mind once the shop has started preparing the order or has sent it.
Sealed goods that do not spoil (tins, cleaning products, toiletries): they can be returned unopened within 14 days of receiving them. The money is refunded within 14 days, less the cancellation fee the law allows (up to 5% of the price or ₪100, whichever is lower).
For people aged 65 and over, people with disabilities and new immigrants: the period is four months instead of 14 days, if the order involved a conversation by phone or chat. We may ask for one document that proves it.
A faulty, wrong, incomplete or late order: we refund it in full or replace it, with no fee.
Privacy
Who we are: GoPlus [The company's legal name and number: to be added]
Contact: 052 554 6652, by phone or WhatsApp.
Giving your phone number, name and address is voluntary, but without them we cannot deliver.
We use the information to confirm the number, deliver the order, send order updates, keep the order history and favourites, and make suggestions. Offers are sent only to people who agreed to them.
Who receives the information: the shop and the driver for that order, and the SMS and website hosting providers.
You may ask to see your information, correct it or delete it, including deleting the account and its history. Call or WhatsApp 052 554 6652.
This website does not store your information. The forms and the "ask on WhatsApp" buttons open WhatsApp with a message ready, and you send it from your own WhatsApp. The language choice and accessibility settings are kept only on your device.